Resource center 1


Key Performance Indicator (KPI)

A Key Performance Indicator (KPI) is a measurable value that indicates how effectively a business is achieving its key objectives. In other words, KPIs serve as a ‘scorecard’ that companies use to track their performance and guide their decision-making processes. In the realm of Commercial Real Estate (CRE), KPIs are vital in understanding the health, profitability, and sustainability of real estate investments and operations. They offer a reasonably clear snapshot of where that investment stands and where it might be heading.

Examples of KPIs in Commercial Real Estate:

1. Occupancy Rate: The occupancy rate represents the percentage of rented or used space compared to the total available space. A high occupancy rate typically indicates strong demand, whereas a low rate within the context of the local market could signal issues with the property or its pricing.

2. Net Operating Income (NOI): NOI is the total income from a property after deducting certain operating expenses with the intent of providing a direct measure of a property’s profitability. Expenses such as mortgage payments that are more specific to the owner, the owner’s financials, taxes, capital expenditures and tenant improvements are excluded from the NOI calculation to preserve the calculation’s integrity measuring cash flow coming in against cash flow going out.

3. Cap Rate (Capitalization Rate): Cap rate is another metric intended to present potential return on an investment. Cap rate is calculated by taking the NOI and dividing it by the property’s purchase price or its current market value (which is typically estimated or appraised).

4. Cost per Square Foot: Per-square-foot costs help investors understand the value they are getting for their money relative to other projects. Per-square-foot costs are determined by dividing a given property’s price by its total square footage.

5. Lease Renewal Rate: The renewal rate measures how many tenants renew their leases upon expiration. A high renewal rate can signal tenant satisfaction, while a low rate may indicate issues with the property or management.

Why are KPIs Important for Commercial Real Estate?

1. Informed Decision-Making: By regularly monitoring KPIs, stakeholders can make more informed decisions about property acquisitions, dispositions, leasing strategies, and property management.

2. Performance Assessment: KPIs allow for a clear evaluation of how an investment is performing against initial projections or against comparable properties in the market.

3. Risk Management: By identifying trends or areas of concern early on, stakeholders can take corrective actions to mitigate potential risks.

4. Strategic Planning: With clear KPIs, companies can set achievable goals and outline strategies to reach them.


For those in the commercial real estate industry, understanding and monitoring KPIs is crucial. They provide valuable insights that can shape strategies, drive performance, and ultimately influence the success

of a real estate venture. Whether an investor, property manager, or tenant, understanding these key KPI metrics can greatly benefit your participation in the commercial real estate space.


Go back to Commercial Real Estate Page


Want to talk to an attorney who understands your commercial real estate needs? Let's connect.